Coastal Co. Refunds, Exchange & Damaged Items Policy
All Coastal Co. sales are final and non-refundable. We do not accept returns of boxes, specific products in the boxes or additional items purchased in conjunction with the boxes. Any returns made will not be eligible for refund. However, we do offer exchanges for certain items. Please see the exchange policy below.
We do offer exchanges for sized-apparel and sized-accessories which do not fit as desired. One-size fits all items to not qualify as sized-apparel or a sized-accessory. If a sized item does not fit as desired, you may exchange this item for the same item in a different size or a different item in the same or a different size (if available). Exchange options are dependent upon available inventory. We’ll do our best to find an option that makes our customers happy.
The exchange must be requested within 7 days of receipt of the item. The item(s) must be unused, unworn, and undamaged. Item(s) must be in original packaging with all tags attached. If the exchange item is not returned in suitable condition, the customer will be charged for the new item that was shipped to the customer. The amount will be equal to 70% of the total advertised retail price of a product.
The first exchange is always free! This will allow us to correspond with the customer directly so we can take notes on the account to help get a better understanding of the desired sizing for future boxes. After the first exchange, there will be a fee of $7 for future exchanges. This fee is to help cover some of the cost of shipping both ways as well as restocking and packing fees. The customer will be charged this fee once the order is created for the new exchange item.
How to Request an Exchange
We make the exchange process easy! To request an exchange, please email our Customer Service Team at: firstname.lastname@example.org. Please indicate that you would like to make an exchange and state which item you would like to exchange and the desired size that you would like to exchange your item for.
Our Customer Service Team will create a new order and send the new item with a return shipping label. Once the new item is received, place the exchange item back into the envelope or box, seel it up and place the return shipping label on the package. This item must be shipped back within 7 days. If the exchange item is not returned, the customer will be charged for the new item that was received. This charge will be 70% of the advertised retail price of the product.
If you receive a defective or damaged item, please email Customer Service at email@example.com. A replacement item will be sent. Please note, we may ask for a photo of the damaged item so we can show the warehouse or the vendor.