Need to exchange an item? Not a problem. Here's the scoop on Surf Shop Box exchanges.
Please note, we do not offer returns. However, you may exchange your items. Learn more below.
We make exchanging products easy and seamless. Here is what you need to know...
We have two types of exchanges:
1. Fit Exchanges (Free) - This is when you would like to exchange an item because it does not fit. Fit Exchanges are free. We will send you the same or a similar item in a different size.
2. Style Exchanges ($7 - $10) - This is when you would like to exchange an item because it doesn't quite fit your taste or style. Please note, there is a fee associated with Style Exchanges. The fee is $7.00 for up to two items exchanged and $10.00 if you would like to exchange more than two items at one time. The fee helps cover the cost of shipping both ways and the packing and restocking fees at our warehouse. We still cover the majority of this cost.
Timing - If you would like to exchange an item, you must contact us within 10 days of receiving your box. After receiving your exchange item(s), you must send back the original items within 10 days or you will be charged for those items.
Initiating an exchange - To an initiate an exchange, please go to our Contact Us page and submit a message through the form. Please tell us which item(s) you would like to exchange and why you would like to exchange it. This will help us process your exchange request.
Receiving Your Exchange - We will ship your new item(s) directly to you. With your exchange item(s), we'll include a return shipping label. Please place the return items into the box or envelope, seal or tape it back up and place the return shipping label over the original shipping label. Now, all you have to do is leave the item for your mail man/woman or drop it off at the post office.
Please note, the returning items must not be worn (it's ok if you tried it on) and must have the original tags. If an item is worn, doesn't have tags or seems to be used, we will not be able to accept the exchange.
Need to exchange an item? Click here.